DMCA

Overview

We want you to feel confident and informed when shopping with us. Our refund and return policy is designed to be clear, fair, and easy to understand.

Our return window lasts 30 days from the date of purchase. If more than 30 days have passed, we are unfortunately unable to offer a full refund or exchange.

Return Eligibility

To qualify for a return, items must meet all of the following conditions:

• The item must be unused, unworn, and in the same condition as when received

• The item must be returned in its original packaging

• A receipt or proof of purchase is required

Please note that items should not be sent directly back to the manufacturer.

Non-Returnable Items

Certain items are not eligible for return due to their nature or hygiene considerations, including but not limited to:

• Gift cards

• Downloadable or digital products

• Certain health and personal care items

• Perishable goods (such as food, flowers, newspapers, or magazines)

• Intimate, sanitary, hazardous, or flammable products

Partial Refunds

In some cases, only a partial refund may be issued, including:

• Items showing clear signs of use

• Opened media products (such as CDs, DVDs, software, video games, or vinyl records)

• Items returned in damaged condition or missing parts not due to our error

• Items returned after 30 days from the delivery date

Refund Process

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, the refund will be processed and applied automatically to your original payment method within a few business days. The exact posting time may vary depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, we recommend the following steps:

1. Check your bank account again

2. Contact your credit card provider, as posting times may vary

3. Contact your bank for additional processing information

If you have completed these steps and still have not received your refund, please contact us at {email address} for further assistance.

Sale Items

Only regularly priced items are eligible for refunds.
Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at {email address} and send the item to:

{physical address}

Gifts

If the item was marked as a gift at checkout and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the return is processed, a gift certificate will be issued.

If the item was not marked as a gift, or the order was shipped to the purchaser first, the refund will be issued to the original purchaser, who will be notified of the return.

Return Shipping

To return an item, please mail it to:

{physical address}

• Return shipping costs are the responsibility of the customer

• Shipping fees are non-refundable

• If a refund is issued, return shipping costs may be deducted from the refund

For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

Need Help?

If you have any questions regarding returns or refunds, please contact us at:

{email address}

Our support team is happy to assist you.